BuoyBayMarina.com Returns & Exchanges
 
At Buoy Bay Marina, we take pride in our products and want you to be completely satisfied. If you are not completely satisfied for any reason, please return the unopened and unused merchandise within 30 days for a full refund or exchange. Defective or used merchandise must be returned within 10 days for a refund or exchange; these items will be inspected and a handling fee of up to 20% may be applied. A refund less shipping and handling will be applied to the original form of payment, or an exchange item will be sent promptly if requested. All electronics must be returned, unopened and unused, within 30 days of purchase. Opened, but unused electronics returned with all original manuals, accessories, and packaging, within 30 days, may be exchanged but are subject to a 10% restocking fee. After 30 days, any defective product must be returned to the manufacturer. EPIRBs, life rafts, electronic charts, and special orders are not returnable unless defective, in which case they are returnable for replacement only.

To return the merchandise, simply fill out the return information on the back of the packing slip and send it with the merchandise to:
Buoy Bay Marina
8049 Waterworks Drive
Ira Township., MI 48023
Phone: 586-2105170
buoybaymarina@gmail.com
 
Please indicate the reason for return and the action to be taken (exchange/refund). For your protection please insure your package for its full value. Unfortunately we cannot accept parcels sent freight collect or COD. Refused shipments are subject to a 20% restocking fee, and original shipping and handling will not be refunded on refusals.

If your item arrives damaged, please keep all boxes and packing materials and immediately contact Customer Service at 586-210-5170 for further instructions.
 
Manufacturer’s Warranty
Some items are covered under manufacturer's warranty and therefore may have to be sent directly to the manufacturer for replacement or repair. The returns department retains full discretion on granting refunds. All special orders are non-refundable. We cannot accept any parcels freight collect or COD.
 
Dent & Ding Returns:
Buoy Bay Marina Dent & Ding Outlet features products that have minor cosmetic imperfections that will not affect performance and in some cases are not noticeable. These products are non-returnable and non-refundable.
 
All sales on boats are As-Is and Final
Purchased Warranty for Boats
An additional (12 month) powertrain warranty can be added at time of purchased. This warranty is offered by Buoy Bay Marina, and boat must be returned to us for service. We will not pay another dealer to provide warranty service. Warranty coverage is limited to Powertrain FAILURE, Which includes the engine and drive only. Coverage by us is provided only after we inspect the problem and determine that it falls under a warranty issue and not abuse or neglect. All boat components including electrical and fuel systems are not covered.